INTRODUCTION

Excel Rescue Limited (we, us, our) complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial privacy legislation, when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under applicable Canadian privacy laws. For more information about PIPEDA, see www.priv.gc.ca.

BUSINESS CONTACT INFORMATION

To the extent permitted by applicable law, information used solely to communicate with you in your professional or employment capacity (for example, your name, business email address, business phone number, job title, and organisation) may be treated as business contact information and may not be subject to all of the same rights and obligations that apply to personal information.

CONSENT AND ELECTRONIC COMMUNICATIONS

By providing personal information to us, you consent to our collection, use, disclosure, and retention of that information as described in this policy, subject to applicable law.

Where permitted by law, we may rely on implied consent (for example, where you contact us for services or where we have an existing business relationship). We may send you service-related messages (such as project updates, receipts, and account or security notices) as part of providing our services.

We may send marketing or promotional messages where permitted under applicable anti-spam laws (including Canada’s Anti-Spam Legislation, commonly referred to as CASL). You may opt out of marketing emails at any time by using the unsubscribe link in the message or by contacting us.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

• you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
• third parties where you have authorised this or where the information is publicly available.

Where possible, we will collect personal information from you directly.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

• to verify your identity
• to provide services and products to you
• to communicate with you, including responding to enquiries and support requests
• to market our services and products to you, including contacting you electronically (e.g. by email), where permitted by law
• to improve the services and products that we provide to you
• to undertake credit checks of you (if necessary and permitted by law)
• to bill you and to collect money that you owe us, including authorising and processing payment transactions
• to respond to complaints or disputes
• to conduct research and statistical analysis (on an anonymised or aggregated basis)
• to protect and/or enforce our legal rights and interests, including defending any claim
• for any other purpose permitted or required by applicable Canadian privacy law, or authorised by you

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

• another company within our corporate group
• businesses that support our services and products, including service providers that host or maintain our IT systems, payment processors, analytics providers, or customer support tools
• a credit reporting agency, where permitted by law and required for credit assessment
• other third parties for anonymised or aggregated statistical information
• a person or organisation that can require us to supply your personal information under Canadian law (e.g. a regulatory authority)
• law enforcement agencies, courts, or other parties where required or authorised by law
• any other person or organisation authorised by you

Some of our service providers may be located outside Canada. As a result, your personal information may be stored or processed outside Canada and may be subject to the laws of those jurisdictions.

We are not responsible for the privacy practices of third-party websites or services that are not operated by us. For third-party service providers we engage to support our services, we take reasonable steps to use reputable providers and to require appropriate safeguards, as required by applicable law.

RETENTION

We retain personal information only as long as reasonably necessary to fulfil the purposes described in this policy, to provide our services, to meet legal, tax, accounting, and regulatory requirements, to maintain business records, and to resolve disputes or enforce our agreements. We may retain and use anonymised or aggregated information that cannot reasonably identify you.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorised access, disclosure, copying, use, or modification.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to limited exceptions under applicable Canadian privacy laws, you have the right to access the personal information we hold about you and to request corrections if that information is inaccurate or incomplete. Before providing access or making corrections, we may require information to verify your identity.

If we determine that a requested correction is reasonable and feasible, we will make the correction. If we do not make the correction, we will note your request in our records, as required by law.

To exercise these rights, please contact us by email. Your request should include sufficient information to identify you and clearly describe the information you are requesting or the correction you are seeking.

We may charge a reasonable fee for access to your personal information, as permitted by law, and we will inform you of any such fee in advance.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, providing personal information over the internet is at your own risk.

If you post personal information in public areas of the website (such as comments or forums), you acknowledge that this information may be publicly accessible.

If you follow a link from our website to a third-party site, that site will have its own privacy policy. We encourage you to review the privacy policies of any third-party sites you visit.

We use cookies and similar technologies to help analyse website usage and improve functionality. You can disable cookies through your browser settings, but doing so may limit certain features of the website.

CONTACT US

If you have questions about this policy or how we handle personal information, please contact us by email.